Customer Service
Talk to someone who knows the equipment.
Whether you need a size checked before you order, an update on a delivery, or help with a return, there is a person at the other end. Here is how to reach us and what we can help with.
How to Reach Us
| Channel | Best for | Details |
|---|---|---|
| Quick questions, sizing, ordering | +234 803 539 0105 | |
| Phone | Urgent orders, tournament deadlines | +234 809 922 2747 |
| Returns, invoices, club and team enquiries | hello@aapolo.ng | |
| In person | Trying equipment before you buy | Guards Polo Club, AMAC, Abuja |
When you contact us about an existing order, please have your order number ready — it is in your confirmation email and in your account under My Orders. It gets us to an answer much faster.
Opening Hours
- Monday to Friday: 9:00 AM – 5:00 PM
- Saturday: 10:00 AM – 4:00 PM
- Sunday and public holidays: closed
All times are West Africa Time. Messages sent outside these hours are answered on the next working day, and we aim to reply to everything within one working day.
If you want to come and see equipment in person, message us first so we can have what you want to look at out and ready.
Sizing and Fitting
This is what we are most useful for, and it is free. Helmets, boots, gloves and saddlery all fit differently between makers, and a five-minute conversation saves a return.
To help us help you, send:
- Helmets: your head circumference in centimetres, measured around the widest part above the eyebrows
- Boots: your usual EU size, plus calf circumference and calf height
- Gloves: the circumference of your palm at the knuckles, excluding the thumb
- Mallets: your height and the height of the horse you play, in hands
- Saddles: your horse's wither and back measurements, or photographs from behind and from the side
Not sure how to measure? Send a photograph and we will talk you through it.
Your Order
Tracking it. Sign in and open My Orders for the current status. We also email you on confirmation and again on dispatch.
Changing it. Contact us as soon as possible. We can usually change an address or an item before dispatch, but Abuja orders often move the same day.
Cancelling it. Free at any time before dispatch. See our Refund Policy.
Returning it. Start with our Return Policy, then contact us before sending anything back.
Delivery timescales and charges. Set out in our Shipping Policy.
Clubs, Teams and Bulk Orders
For custom team kit, club-branded apparel, field and event equipment or yard-scale orders, email us with your squad size, your colours and artwork, and the date you need it. We will come back with a quote and an honest answer on whether the timeline is achievable.
Something You Cannot See on the Site
Our catalogue is growing, and we can source items that are not yet listed. Tell us the maker, the model and the specification, and we will tell you whether we can get it, what it will cost and how long it will take.
If We Have Got Something Wrong
Tell us. Email hello@aapolo.ng with your order number and what happened. We acknowledge complaints within 2 working days and aim to resolve them within 14 days. A note to the point of a problem gets it fixed faster than a chargeback does.
Contact Us
AA Polo Equipment
Guards Polo Club, AMAC, Abuja, Federal Capital Territory, Nigeria
Email: hello@aapolo.ng
Phone: +234 809 922 2747
WhatsApp: +234 803 539 0105